THE KEY UPDATES:
Pleased to update our warranty, effective as of April 23rd 2024, OE Electrics will offer up to 10 years warranty across their complete product range.
Power units containing AC sockets covered by 10 year warranty with the stipulation that any DC component: batteries, PSUs, USB modules, wireless chargers, battery chargers are only covered for 2 years.
| Component | Warranty |
|---|---|
 AC power socket |  10 Years |
 TUF USB |  2 Years |
 Battery | 2 Years |
WHAT IS AN AC COMPONENT?
An AC component is a conventional power outlet that is powered by alternating current. This includes international power sockets from our 42mm modular components range.
WHAT IS A DC COMPONENT?
A DC component is something that is powered by or enable DC (direct current) power such as a USB outlet, PCB or batteries, PSU, Wireless chargers, & battery chargers.
IF YOU HAVE A FAULTY PRODUCT WITHIN WARRANTY
Report any suspected product failure to OE promptly via email.
OE will assess the issue and may require returning the goods for investigation. Upon confirmation of a covered fault, OE will repair or replace the product at no cost.
OE will repair or replace, at its own option, those parts which are confirmed as defective by OE within the above warranty periods.
Replacement parts are covered only for the remaining warranty period. Claims must be made in writing within 60 days after the warranty period ends.
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